Target Complaint - Bad Return Policy- Towels
PENNSYLVANIA -- In November of 2002, I purchased a full set of new towels and bath accessories for my sister as a Christmas gift. She had just moved into a new house and needed to furnish her upstairs bathroom. On Christmas day, she opened the gift and was very eager to set up her new bathroom. Now, it is customary in my family to wash clothes and towels before we use them since you don't know who or what has touched them previously. Therefore, my sister put the towels into her BRAND NEW washing machine and when they came out all of the fibers were falling out of every towel. The towels weren't ripped up or torn by the machine, they just had bald patches where the fibers fell out.
The next day, I take the towels and my ORIGINAL receipt back to Target for a refund. They told me that they would not take the towels back because they had been used. All they would do was exchange them for an new set of the same towels. I explained to the nasty manager at the "not-so courtesy" desk that I didn't want another set of the same towels because they obviousy were not of good quality. Once again she rudely stated that the towels could not be returned because we obviously used them. I did not USE the towels. My sister simply washed them before her and her husband decided to rub them all over their bodies. Anyway, the woman refused to take them back.
I was very upset not to mention embarrassed that the gift fell apart, so a few days later I called the corporate headquarters and explained my plight. I explained what happened and that I had the original receipt. At that point, I was in tears because I had spent alot of money on these towels (money I couldn't afford to just throw away) and because I was embarrassed. The nice woman at the headquarters called the store and told the nasty manager who wouldn't refund my money to do so immediately. Needless to say the manager was not happy.
I will never forget that Target ruined my Christmas and tried to rip me off. I have not been back since and I tell everyone I can not to shop there because they do not take things back even if you have the original receipt.
Make sure you really love what you are going to buy because you can't return it.