FWM Laboratories Complaint - Not So "Free Trial"
HOLLYWOOD, FLORIDA -- On June 7, 09, I signed up for the 30 day "free trial" of this product. I received one bottle of "Acai Berry Detox" about a week later, but was charged twice for shipping. I figured it was a small sum, so didn't follow up with the company until today when I logged in to reconcile my check book and noticed a charge for 87.17 on June 21, 09 to a company called "expressberry". I called the number listed next to the charge and was told that they wouldn't refund my money as the "free trial period" was over. Checking the math on that, that's exactly 14 days from the date I PLACED the initial order. Nowhere near the promised 30 day trial and certainly not a charge that was authorized to my account. When I could finally get the "customer service agent" to stop reading from his script and listen to me, he had no clue what to do.
I told him that I hoped the call was being recorded and asked for a supervisor. He put me on hold for a half an hour. I finally gave up and hung up, as I sincerely doubt a supervisor exists and if they do, they obviously had no intention of speaking with me anytime today.
This is so wrong - I will be contacting an attorney.