Bank of America Complaint - The Worst Customer Service Ever
HOUGHTON ROAD, ARIZONA -- This just happened this morning at a branch in Tucson, AZ. I wanted to share it with readers. I honestly do not believe this happened. I still do not know how to respond to the way I was treated. This is the first time I ever left a bank in tears. It was by far the rudest, down right bullied by any bank or financial institution I or anyone I know has been.
I received a renewal notice of my Safe Deposit Box that showed an $30.00 increase. Obviously all our stimulus money did not help because they are still milking us with fees like crazy.
I removed the contents of my box and sat down with one of their personal bankers and told them I wanted to close my safety deposit box account. I placed my key and the statement on his desk and he curtly asked me where my other key was. I didn't remember ever having a second key and it's been years since I opened this box. I told him I did have a second key. He then informed me in a very rude tone of voice, he would not close the account unless I paid him $25.00 for this missing key.
I told him I refused to pay for a key I did not have. I was not about to pay any more fees to this bank and I wanted my account closed. He refused to give in on the matter and told me to leave his office because I was getting irate and he felt that he didn't have to deal with me. No kidding I was irate. If he has problems dealing with angry customers, he is in the wrong line of work. My husband and I got so fed up with B of A's terrible customer service last year, we closed all our accounts. The box was the only thing I left open because the bank is relatively close to where we live.
After arguing back and forth, I gave in and told him I would pay the fee. I had my two girls with me and just wanted to get out of there.
Talk about the straws that broke the camel's back...He then had the nerve to tell he would not close the account and asked me to leave!
I am sitting there with my two five year olds almost in tears. I agreed to his terms "bullying" and he was throwing me out of his office?!
The bank manager must had overheard this because he came over to ask what the problem was. I told him I had agreed to pay the fee and just wanted someone to close my account and his employee refused. I explained to him the reason I was closing my account told him that I have agreed to pay their fee for the key. I also informed him that I was not leaving until someone helped me.
When the bank manager returned, he told me that they would waive the fee and that I just needed to sign a few documents. Well ok. I thought this was the end.
I then tried explain to the branch manager the reason for my anger. Thinking that as manager he would at least pretend to care and maybe have some customer service skills. I could not believe my ears when he responded by saying. That I had already told him I was angry more than once. That I was repeating myself. Then he lowered his voice and informed me that he is two months away from retirement and did give a **mn. My answer to that was. You still work her and represent this bank.
All this to close a safe deposit box. I am stunned. Needless to say I will never set foot in a B of A anywere ever again
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