Orbitz Complaint - Horrible Experience
I booked a honeymoon suite with Orbitz.com in order to save $300. I even called Orbitz to make sure the reservations were for the room we wanted. When we showed up at the resort it was the basic room which was $560 less then the amount I paid. When I called to complain they sat me on hold for 2 hours and 45 minutes and then told me they would give me a voucher for booking with them again. After speaking with a manager...and then another manager. They said I could get a $100 voucher to use with booking thru Orbitz at a later date.
DO NOT USE ORBITZ!!! IN ORDER TO GET THE RESERVATIONS YOU WANT BOOK THRU THE ACTUAL RESORT OR ANOTHER AGENCY!!! DO NOT USE ORBITZ!!! BIG RIP-OFF!!!