Hewlett-Packard Company Complaint - Are lock-ups and not being able to shut down correct as per support?
HOUSTON, TEXAS -- Since shortly after the purchase of my HP Compaq Desktop less than a year ago, I have had the same problems that no one seems to be able to help with. The computer freezes up a few times every day, and continues to say that documents and photos (previously closed) are open (and can't be closed). When attempting to shut down properly with the (START) button, about 50% of the time, the computer will not turn off. The only way to shut the computer down is to hold the power button in for up to 10 seconds. I have called HP Technical Support many times, and they absolutely insist that my computer is operating properly. They INSIST that ANY problems I have are due to my temporary internet files being full. Aside from being a stupid remark, the truth is that my internet files are cleared weekly, and have absolutely no effect on anything. This problem is getting worse every day. Approximately 25% of the time I attempt to print a document from a word file, PDF or the internet, the computer will lock up. Once again, it can ONLY be shut down by holding the power button. If the four or five tech support people all tell me this is my imagination, either they are all lacking something or my computer is defective. After almost a year of this daily problem, I'm tempted to buy the APPLE and join any possible Class Action Suit against HP.