XM Satellite Radio Complaint - Disrespect for Customers
Don't get this service! I was happy for 3 years and then they decided to screw me. I was supposed to be charged $159 for a year of service. The gentleman RECORDED my voice authorizing a charge for that amount. He then proceeded to chard $390. I've called over 20 times to correct this over the past 10 days. It's still not resolved and I've only had $23 dollars to my name since. How can any company do this to its customers?!?! I dealt with numerous customer service representatives (easily over 10) and although they put on their sweet voices they are unwilling to actual fix anything! Can you imagine being on hold for 2 hours, after asking for a manager/supervisor?!?! That happened to me (twice). If you get this service just realize that in the event of billing or other customer issue you WILL NOT be helped. Instead you'll get the finger!