Europcar Portugal Informative - Avoid Europcar - Car Rental - Faro, Portugal
My wife and I rented a Peugot 107 for two weeks in June 2009, through easyJet, from the Faro Airport outlet of Europcar Portugal.
I declined the 13 euros per day for CDW & THW since I had coverage with my Canadian RBC credit card. Europcar told me that I would be responsible for any damages up to 1500 euros and they also insisted that a 650 euro deposit be charged to my card. They gave me the distinct impression that they were trying to pressurize me into purchasing the additional coverage but I refused. They also wanted 20 euros per day for a second driver, but I declined that too.
The rental car worked just fine, it was small but big enough for us and it did have AC. The only glitch was when I hit a pile of small rocks in the road when backing up into a driveway and dented the driver’s side sill. There seems to be lots of road construction going on in the Algarve at the moment, in every one of the small towns along the coast, and it’s just about impossible to avoid hitting something.
I contacted RBC while I was still in the Algarve and they told me that the mishap would probably be covered by their insurance.
On returning the car, the Europcar “inspector”checked everything – gas, spare, jack, glass, bodypanels and sure enough he saw the dent, all 7.5cm of it. I told them I had third party coverage but they were not interested and charged my card 360 euros for the damage, but they did return the 650 euro deposit. On returning to Canada, RBC Insurance did a great job and took care of my problem and credited me back the 360 euros within 2 weeks.
Portugal is not the easiest of countries for driving and it’s appears that Europcar want to penalize people for the slightest damage. The guy in front of me in line got dinged 50 euros for a few litres of gas and the guy behind me got stung 250 euros for a scuffed tire!!! So take my advice and use any other company, but not these moneygrabbing toads!!