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Grand Rapids RV Sales, Inc. Complaint - This Company Grossly Misrepresented Their Product

Review by a1relics on 2009-06-26
GRAND RAPIDS, MICHIGAN -- I live in Florida but, by utilizing the internet, phone and email, I recently purchased a used Skyline Nomad travel trailer from Grand Rapids RV Sales, Inc. in Grand Rapids, Michigan. I took delivery of the trailer on April 30, 2009. At the time of the purchase, [snip], the sales representative, assured me verbally that everything had been thoroughly checked out by the service department, that all appliances and systems were functioning properly and that Grand Rapids RV would take care of any problems that may occur within 30 days. Because it is very important to me, I specifically requested that the fresh water system be flushed and checked. [snip] assured me that it was.

Because I live in Florida, I hired someone to haul the trailer 400 miles to my property in the Upper Peninsula of Michigan. It was not until June 9, 2009, that I got the opportunity to actually see and use the trailer. To my dismay, the following serious problems became immediately apparent:

1. The fresh water tank leaked profusely and would not hold water.
2. The fresh water pump was missing! There were only empty fittings where the pump should be.
3. The hot water heater is corroded to the point where it is no longer usable and must be replaced.

It was painfully evident that the fresh water system has not functioned for some time and that it will require substantial repair and replacement before it can be used. I believe the condition of the trailer was grossly misrepresented by this company. I estimate that it will cost me approximately $1,000 to buy the parts needed and to make the required repairs. I contacted [snip] the owner of the company, on June 10, 2009, explained the situation, and suggested he send me $1,000 for repairs. [snip] stated that the warranty was only 30 days and that he would not give me any money for repairs and that some trailers don’t even have water tanks, which is why I was not informed of the problems. As a compromise, I suggested he send me a new pump and water heater and I would cover the rest of the costs. [snip] refused and offered to sell me a new pump and water heater. Obviously, giving more money to this company is not even a consideration.

I suggest that consumers avoid this company altogether. If you are considering purchasing a used RV, or any used vehicle for that matter, the cost of hiring a professional to completely check everything out before you buy is definitely worth the expense.
Comments:4 Replies - Latest reply on 2009-06-26
Posted by MSCANTBEWRONG on 2009-06-26:
Unfortunately, his verbal promises aren't going to help you at all. You always need to get everything in writing especially when dealing with a company that's half way across the country which doesn't allow you the opportunity to view the merchandise prior to purchase.
Posted by Anonymous on 2009-06-26:
I agree nothing verbal is binding only what is on paper. I'm sure they were aware of that at the time of the sale.
Posted by madconsumer on 2009-06-26:
how long did the trailer sit empty, once moved, before you had a chance to get to it? someone could have stolen the pump and damaged the water tank while trying to remove it.
Posted by saj80 on 2009-06-26:
You purchased a vehicle hundreds of miles from where you live, without so much as either personally inspecting it or finding a local RV mechanic to inspect it. I'd like to say I feel sorry for you, but I just can't.

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