Cabelas Complaint - Can't buy optics at Cabelas
Resolution Update on 08/20/2009:
08-20-09: I have not heard anything from Cabela's beyond the initial email response to my complaint. I was told the complaint would be forwarded to the store management and corporate management. After nearly 2 months I don't think there will be a response.
During the past 8 months I have gone to Cabelas specifically to purchase rifle scopes on three occasions where I was treated extremely poorly. I would wait at the counter, clerks would walk by and help other customers, no they were not calling numbers on any of these occasions. The shortest wait was 20 minutes when I asked for help and was told to take a number by the clerk who had just helped a woman who had just walked up. He then went into the back room, they lost a sale on a $900 scope. A while back I went in and after waiting for 30 minutes I left, the clerk would look at me standing at the counter and just walk away. He came by and helped several other customers who had just walked up. I waited while some friends of his came in and were talking about his jeeps. They lost the sale of a $500 Eotech and a $600 scope that day.
I went in recently to buy a scope. I waited 40 minutes, a customer a head of me took a long time to decide what he wanted, the clerk had to come to where I was standing several times to get other scopes out. After he had finished helping that customer he had to walk to where I was to put scopes away. After putting them away he walked down the counter and helped a couple that had just walked up. While I was still waiting a second clerk came over and helped 2 guys that had also just walked up. When I asked the first clerk for help he told me to take a number and I would be helped. Again Cabelas lost the sale of a $500 or a $1400 scope. I was debating between the two. When I called the store the manager offered to take my order over the phone and was told it would be shipped to my house. I let them know I didn't want to spend any money at their store and why would I buy something I was never able to look at.
I have been treated really well by a lot of other Cabelas workers, but I have also spent a lot of money at their store and also on line. I know that most of their workers are great people but 3 workers have cost them a customer.