Pearle Vision Center Complaint - Where Is The Customer Service

Review by mama terry on 2009-06-26
GRANITE CITY, ILLINOIS -- I have been going to Pearle vision center in granite city for 15 years. My husband and I and 7 of our kids all got our glasses there. My husband and I had insurance and just for us two the cost was $1000.00 (Our cost). We got treated a whole lot different back then. Since we retired and have a medicaid card the service is terrible. The people just ignore you. I went to pick up my glasses today and they didn't fit. The girl was toooo busy talking to another employee to worry about my issues. I was the only one in there. I left and my glasses still don't fit. Byron used to own Pearle he was nice compassinate and caring. His daughter has taken over and the prices are outragious and the customer service is non existent. We miss byron.

I don't ever intend on going back to Pearle. I also will tell everyone I know how bad the service is. Everyone I have talked to so far have told me they have all ready went somewhere else.
Comments:1 Replies - Latest reply on 2009-06-27
Posted by BokiBean on 2009-06-27:
I'm sorry the service has changed for the worse there. I still think you should have called over the employee to adjust your glasses...they're not going to fit well until they are adjusted.

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