Geek Squad/Best Buy Complaint - First and last time - Computer service
CHERRY HILL, NEW JERSEY -- This is the first and last time I buy computers at Best Buy. I bought an Acer laptop that I have never actually used, as it freezes after only 15 minutes or so of operation. A first trip to the "Geeks" was useless as they did not witness a freezing and refused to even look at it. A second trip finally convinced them to look at it. So first I am told that it needed a system restore, not covered by the contract, for $120. TO which I agreed. Then I am told that the restore did not work and the PC had to be sent to factory as it was definitely a hardware problem. 6 weeks later I am told that no, no it was not a hardware problem and now I have to pay for the restore, get myself a restore disk from Acer, since I did not purchase maintenance on the software (I was not told that it was not included in the contract, in the first place), and then of course pay for the restore. Since this was a 440$ laptop, I am tempted to just leave it there but I may go get it just to install Linux on it.