Broadway Toyota, Portland, OR Complaint - WORST CUSTOMER SERVICE
I walked in to this dealership, 10.40 am, unsolicited and agreed to purchase 2 brand new cars. 1 car was at their lot and the other according to three personnel at the dealer was at another location and had just been shipped in. from around 11.30 I was continuously told that it would arrive any moment ..someone was on the way with it. I sat around kept waiting till while being repeatedly asked to sign the paperwork, I refused and finally a sales associate left to get the car 2 hours later I was told he was driving back from another local dealer in peak hour traffic. I understand the dealer transfers, I was waiting...finally it arrived at 6.00 pm and since we had passed all time limits and options I had in taking both cars with me, I pressured them to have someone deliver them. they did. 2 days later the financial manager called and asked for extra information about my business, under which the cars were to be registered. I provided him the information and was told that he will be calling me first thing in the morning. next day when he did not call I called back around him several times and finally got him on his cell phone. he was not at work... being Friday he said he will call me first thing Monday morning....again Monday after several calls I got him on hoes cell phone only to be told that the people he had to talk to were on east cost and gone home already. this kept happening for several days...
I have called Broadway Toyota 17 times over this issue...spoke to 3 different people..( I have cell phone records to prove it) I received 2 calls from them by 2 different people...promising the same “will call you first thing in the morning" this matter got resolved. after 2 weeks the temporary permit expired, my wife got pulled over by a Washington State trooper....he could not find any record of the vehicle being licensed or under process, we went to the local licensing office.....they could not find any records as well. it costs $29.00 for a 3 day trip permit. I was out of town and called Toyota first at 4.18 pm Monday. I called several times (7) no one could tell me what was going on....all of a sudden everyone was in a meeting....finally I got someone at 5.09 pm she told me the licensing lady had gone home at 5.00 pm and she will call me tomorrow...again no one called so I called and was told at 10.40 am that they are working on it and someone will personally take it to the DVM. they did finally at 4.00 pm they also got the tax calculation off by $222.00 and I was charged $20 trip permit for each vehicle and $50 license documentation per vehicle...I still had to pay $178.00 at the licensing office to register the vehicles. what I don’t understand is why was the title paperwork not sent for processing since I bought the vehicles on June 3rd and it is June 24th today. this problem, from the start has put a huge strain on the relation between me and my wife. since yesterday she has refused to speak to me.
I am away out of state on a business trip and she is stuck there with an unlicensed and with expired tags. she tried calling Broadway Toyota and no one there seemed to have an answer, She works at the hospital and her shift starts at 4.30 in the morning...she had to beg a friend to take her to work and had my son pick her up in another friends car. all the personal stress and pain that I have put up with is an unreasonable show of gratitude from this dealership that boasts itself to be hassle free car buying experience. I have so far not received any form of explanation or reason for this lunatic business practice. I have even gone to the extent of asking them via e mail to call me collect so it would save them money if that was the issue. I have all cell phone records of calls to them and calls I received from them. I would be very happy to provide them to back these claims.
I am sure I am not the only person having this bad experience with this dealership I will try and contact the Oregon State attorney general’s office to file a bad business practice complain and see what options I have to sue them for breach of contract and causing personal stress and suffering.