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First Choice Moving and Storage Complaint - Last Choice Movers - Movers
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I'm always suspicious of people that vent about bad moving companies online as with something so complex, there's bound to be one or two horror stories.
However, this company is so unprofessional and unreliable that I felt compelled to add to the list of bad reports. Throughout the process, they were a bit sketchy, didn't return phone calls, couldn't tell me how they'd adjust the quote, etc.
Two days before my move, they called at 9:30 at night to say they were double booked. And then to ask if they were supposed to come the next day. No, two days I told them. Ok, we'll be there and we'll call in the morning with the exact time.
After I didn't hear from them the next day, I left several messaged to no avail. When I got through to someone at 4 pm, he transferred me to dispatch who said they wouldn't be able to send a truck my way for 5 more days! They gave me the run around of reasons, transferred me through several departments, called the woman who had called the night before, all to no avail. My move had been on the books for months, and 18 hours before they tell me they don't have a truck, and only because I called them!
I eventually got it out of them that they didn't have enough business to route a truck my way, I guess. However, the way the situation was handled was hugely unprofessional. I had to be out the next day, so rented the closest U-haul and loaded my stuff and drove it myself.
Please choose a different moving company. The more one looks into First Choice, the clearer it becomes that they are unreliable. After reading more reviews, I'm almost relieved that they didn't move my things given how other people's belongings were treated.
However, this company is so unprofessional and unreliable that I felt compelled to add to the list of bad reports. Throughout the process, they were a bit sketchy, didn't return phone calls, couldn't tell me how they'd adjust the quote, etc.
Two days before my move, they called at 9:30 at night to say they were double booked. And then to ask if they were supposed to come the next day. No, two days I told them. Ok, we'll be there and we'll call in the morning with the exact time.
After I didn't hear from them the next day, I left several messaged to no avail. When I got through to someone at 4 pm, he transferred me to dispatch who said they wouldn't be able to send a truck my way for 5 more days! They gave me the run around of reasons, transferred me through several departments, called the woman who had called the night before, all to no avail. My move had been on the books for months, and 18 hours before they tell me they don't have a truck, and only because I called them!
I eventually got it out of them that they didn't have enough business to route a truck my way, I guess. However, the way the situation was handled was hugely unprofessional. I had to be out the next day, so rented the closest U-haul and loaded my stuff and drove it myself.
Please choose a different moving company. The more one looks into First Choice, the clearer it becomes that they are unreliable. After reading more reviews, I'm almost relieved that they didn't move my things given how other people's belongings were treated.
Comments:
Posted by Soaring Consumer on 2009-06-26:
Despite the unprofessional treatment you received, it is indeed a blessing that this company did not get the opportunity to get their hands on your property.
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