Top Drawer Complaint - Contract Trap - Queen bed

Review by Sopissedoff on 2009-06-26
COLUMBIA, MARYLAND -- In April I purchased several pieces from Top Drawer in Columbia, MD. At that time I was told that the bed would not be available until August but probably earlier. I was instructed to initial several places on the order contract. One area that stated Final Sale No Cancellations, I interpretted that as either after complete payment or after receipt of merchandise. At that time I did not forsee personal life changes that would lead me to cancel this order in June. After several attempts to contact the manager, when we spoke I requested a store credit for the DEPOSIT not SALE on the bed I wasn instructed to write a letter releasing the bed for sale and if they are able to sell it then my deposit would be released. I told the manager that I was unhappy with the customer service and would not shop there nor refer anyone there again. In a truly unprofessional manner the manager told me it was not their fault I could not understand the contract. This buisness has very poor customer service after items are purchased. I do not recommend spending any money with a company that is not only unreasonable but disrespectful.
Comments:1 Replies - Latest reply on 2009-06-26
Posted by Soaring Consumer on 2009-06-26:
When you saw that contract, the first thing you should have done was walk away. You always have to read what you are signing thoroughly before signing to avoid traps like this. Unfortunately, it appears that you literally allowed them to steal your money.

If you already paid in full, that contract may or may not hold up in small claims court if you were to sue them - as a judge may see it as an illegal contract as anything should be refundable if the product is not yet delivered.

However, if you simply put down a deposit, if you change your mind, it's gone. Usually deposits are non-refundable, it is standard business practice. If this was the case, the judge would rule for the company.

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