Enterprise Rent-A-Car Complaint - renting a car
JONESBORO ARK, ARKANSAS -- I feel I don't think I could ever rent from Enterprise. I call June the 11 and made resaTVation for a car for 3 days. the agent gave me my quote for the car. I drove 45 min to go get the car. when I get there she tells me she can't take a debit card without a home bill electric bill. I had to get someone to take me there, then take me back, because they didn't tell ask me how I would be paying over the phone. so it cost me gas money to get someone to take me back home. they didn't seem to care that it was there mistake. then I decided to call the manager over this Enterprise, and he was really nice and ask me to call him if I ever needed to rent a car again. well just so happen the next week my uncle died, and I needed a rental car, so I call the manager to see if I could get a rental car. he said he was sorry they didn't have any, and that was understandable. well June the 23 I need a car really bad. my brother was having surgery, so again I call the manager, but this time he never call back. so I just call and got the rental car. the person that made my reservations quote me my price. I talk to her about the insurance, an the depoist. she told me the price. then she told me price again when I got the car, but when I brought the car back. it was a totally different price. so much more then what she said. I ask her to explain it to me, but she couldn't, she had to ask someone else to explain it to me. I still don't think they explain it to me. i don't see how my rental can be 74 dollars more then what it was before I left with the car. all they kept saying was something about taxes. they show no concerns. I will find me a nother car rental place next time. times are to hard for things like this to happen. they really need to let people know before we leave with the car. when you are on the phone with them they act like they are giving you such a good deal. then it hurts when you come back and they take more money from your checking account then they quote u. I don't think thats right, because there is people like me that need there money, and it hurts you and your checking account when they take out a different amount then what they quote u.