OZ Fitness Complaint - Oz Fitness Is A Ripoff, Stay Away!
SPOKANE, WASHINGTON -- OZ Fitness in Spokane, Washington sold me two long-term membership to a 24 hour gym, then cut the hours of the gym by a third, eliminating the very reason I bought the expensive memberships. I asked for a refund. They refused. They claim that their form contract language allows them to do whatever they want.
Besides it being grossly unethical for OZ Fitness to sell a service, collect payment for that service, then cancel the service without providing even partial refunds, the language of their form contract does not in fact allow them to do that. It might allow them to cancel an occasional yoga class, take a piece of equipment offline for repairs or slightly adjust pool hours, but it certainly does not allow them to wipe out vast amounts of services they have already sold in advance.
Even if OZ Fitness’ little adhesion contract did say that, I don’t think it would be enforceable. If it was, under OZ Fitness’ theory, they could sell 24-hour gym memberships, then after collecting payments announce that OZ Fitness will be open for only two minutes a day once a year, give no refunds yet suffer no consequences. That sounds more like fraud than a “contract.”
I am publicizing OZ Fitness’ egregious behavior, only after they refused my written request for at least a partial refund. I suggest you avoid OZ Fitness, unless you want to give OZ Fitness money for services they feel no obligation to provide.