Direct Air Airlines Complaint - Direct Air Cancels All Flights From Kalamazoo To Myrtle Beach With No Warning
MYRTLE BEACH, SOUTH CAROLINA -- Back in April 2009, I purchased 4 round trip tickets to Myrtle Beach. Direct Air had advertised and marketed this " direct from Kalamazoo to Myrtle Beach" route with lots of fanfare starting in December 2008. The trip was scheduled for July 6, 2009 and almost $1000.00 was taken from my account to pay for the tickets. Then on June 20th, just a couple weeks before the flight, I got a voice mail ( no e-mail, no personal phone call) saying to call a number concerning our flight. I called and was on hold for over an hour. Finally a female who sounded about 12 years old and had about the same intelligence level, said the route to Myrtle Beach was stopped. We had already booked a Marriott Resort Hotel, a rental car, reserved kennel for the dog, and purchased certificates from Restaurant.com for use in Myrtle Beach. She had no further information and said they would credit the money back, but nothing else for the short notice. Of course now being so close to travel time, the same flight on another airline is 3 to 4 times as much per ticket. When I asked how long I would have to wait for the money to be refunded, she had no concrete information and said it could be weeks. So they used my money for over two months, cancelled the flight and broke the contract with me, and still have not refunded our money. They are probably going bankrupt. I called our local newspaper, who had not heard that Direct Air had pulled all flights and gave them the info. Direct Air is sneaky, dishonest and extremely inconsiderate and has not refunded the money they took. I have been on hold today for over an hour waiting for a Direct Air "representative" to find out the status of the refund. Save yourself a headache and DO NOT book with Direct Air.
I just got through after an hour and 20 minute wait. The woman said "Only one employee is processing the credits, and he has other obligations and that is why it is taking so long". Oh really? Have you ever heard of hiring a temporary worker to help process credits for the people you have already pissed off by canceling their vacations? I guarantee that Direct Air will not last. Not with this type of customer service.
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