Doubletree Complaint - Poor Management - Many
OMAHA, NEBRASKA -- 6/26--6/28 My wife and I stayed at the Double Tree Omaha NE., Hilton owned Hotel. The first item we noticed was the lack of lighting. The bed room had two lamps one on each side of the bed. They were very dimm. My wife likes to read in bed and the lamp gave her very little light. The rest of the room had no lighting. I had to sew a button on my shirt. I had to go to the bed side lamp and try to sew. The bath room has two small lamps one on each side of the vanity/sink. The one on the right side was burnt out. I removed the lamp and took it to the desk. The desk clerk sent maintaince up to replace the lamp. He said he only had low wattage floresant type lamps. This was very dimm. My wife could not see to put her makeup on. She went to the front room and stood by the table lamp.!!!
Saturday afternoon we returned to our room to change. We finished and went to the elevator (third floor) to leave. We waited over five min. for the elevator. The door finally opened only to be told that the elevators were closed due to a wedding party useing them. (I am disasbled and have a problem with stairs and walking long distance). The employee told us to use the elevators on the other side of the building.
This is apx. 300 to 500 feet around the balconey to the other elevator. Why block off both elevators at that location. No notice posted. If the wedding party had not been in the elevator and the elevator not stoping because we had pushed the call button how long would it have been until we found out the elevators were not in service. This is poor management.!!!!!! The number of trash containers. One in the bath room (good) one in the kitchen?? area (good) ?in the sleeping area? what NO trash container. For what WE paid I would expect better management and more consideration for your guest.!!!