LoveMyShoes.com Complaint - One of the worst shopping experiences of my life

Review by Victoria1979 on 2009-06-28
I decided to try this store out when I saw a sale for 40% all shoes, and ordered a few pairs for my 5 year old daughter.

They arrived, and one item was the totally wrong size (I ordered a kids size 12 and got a kids size 3). I called customer service and was told "there are no returns or exchanges on sale items". Yes, I said, but you sent me the WRONG ITEM. Too which they kept saying "No exchange on sale" (I spoke to two people including a manager and neither seemed to speak English).

This went on for 20 minutes and went nowhere. I eventually had to hang up and just file a claim with my credit card company.

I would NEVER recommend this store to anyone....the service is atrocious. Avoid at all costs!
Comments:2 Replies - Latest reply on 2009-07-02
Posted by Anonymous on 2009-06-28:
And you're absolutely, positively, 100% sure that the order confirmation said size 12? What did the packing slip say?
Posted by Victoria1979 on 2009-07-02:
Yes, I am positive I ordered the correct size, and even the packing slip said size 12-but the shoes I received were size 3. Customer service was no help. Have filed a chargeback on my credit card.

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