HumanaOne Complaint - HumanaOne Negative Review
HumanaOne is a horrible company. I recently lost insurance through work and saw their commercials on TV that seemed to be specifically targeted to people needing individual coverage due to lose of job coverage. I was provided with the worse telephone customer service I have ever had to deal with. The employees are rude - they do not know the first thing about customer service. They continuously told me that they would have a decision for me by the end of the week on my application and every week I would call and they would not have a decision. I called for about 3 months. They never called me - I always had to call them to find out they needed me to send in more paperwork, and when I called, I was always given rude customer service. The customer service agents were either rude or clueless. After 3 months of waiting for them to make a decision, they denied my claim. I am a healthy 20-something female and they denied me because of a minor allergy. I cannot imagine what an older person with pre-existing conditions has to go through to get insurance. Do not apply for HumanaOne. This was the biggest waste of time I have ever spent on anything! They may be a little cheaper than other companies, but it is not worth it!