Budget Rent-A-Car Complaint - Budget Says Pontiac Vibe is a SUV. I don't think So.
ORLANDO, FLORIDA -- We went to Orlando for vacation. I rented a car from budget.com. I rented SUV, on the website it says Ford Escape or similar.
When we got to the airport, There was a long line at the budget counter. After about 2 hours in line, I finally got my number. I gave them the my confirmation paper. First they wanted me to get mini van for $15 more per day, I said no I like SUV. Then they said ok, you will get Pontiac Vibe. I was like really? Vibe is not an SUV. It is more like a small car. and They told me it's a same class as Ford Escape. Of course they know I had no choice so I would either take vibe or get their upgrade for additional $$.
But fortunately I had another reservation with Enterprise, which I forget to cancel. The reservation with Enterprise was for Full Size Car and I wanted SUV so I went with budget (it was more money to go with budget) so that I can get an SUV.
I told the guy at the counter that I don't want your car and I went with Enterprise and got my CAR. and guess what they told me I can get either full size car or SUV since they had it at that time without any charge. So I picked up an SUV for the price of CAR at Enterprise. They did not bug with me about all the upgrade etc.. Also they did not force me to get their insurance (which is btw waste of your money).
I drove that SUV for 12 days in Florida and loved it. When I returned the car, it took about 30 seconds to complete the whole process the person was very helpful. They directed to the way I can get to the terminal and gave me his business card in-case I need anything after I leave the counter.
Never Ever rent with Budget. Always go with Enterprise or Hurtz.
Budget will lie when you get to the counter. If possible always have two reservation.
Have a good day everyone.