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Western Union Complaint - Western Union Agent Rips Off my Friend - Western Union Could Care Less - Western Union "Money in Minutes" Service
Western Union "Money in Minutes" Service - Complaint
TYLER, TEXAS -- My friend was visiting his family in Henderson, TX for the weekend. His sister-in-law was critically injured in a car accident & life-flighted to Tyler, TX. His visit was extended several days while she fought for her life, which placed him in critical need of cash. I transmitted $100 to tide him over Saturday evening, paying $20 for their "Money in Minutes" service. I received an email confirmation that the 'money transfer' went through, however, when my friend arrived at the local agent late Saturday evening to pick up his cash the agent told him he would only issue a money order. What?? My friend said that he was specifically told he would receive cash (I ordered this online and it was confirmed in a phone call at the time of the transaction). The local agent said something on the order of too bad, so sad. My friend, in shock over his sister-in-law, took the money order and left.
Being out of town without a local bank branch, the money order was a piece worthless paper. During the day Sunday my friend and his brother went to Western Union agents in Henderson and Tyler. One Western Union branch in a WalMart told them that IF they cashed the check they would charge him an additional $20 - (on a $100 money order drawn on a Western Union account). They ultimately chose not to cash out the money order anyway.
I called Western Union Customer Service Sunday evening and the representative and her supervisor told me that, since he accepted the money order, he was out of luck. There was nothing they would do to help him cash the money order. No manager was available but I was told he'd come to the same conclusion on Monday. Finally the supervisor told me to have a nice day and hung up on me.
I've used eMoneygram several times to transmit currency to places as remote as Africa without a bit of a problem. I will never use Western Union again and they haven't heard the end of me.
Being out of town without a local bank branch, the money order was a piece worthless paper. During the day Sunday my friend and his brother went to Western Union agents in Henderson and Tyler. One Western Union branch in a WalMart told them that IF they cashed the check they would charge him an additional $20 - (on a $100 money order drawn on a Western Union account). They ultimately chose not to cash out the money order anyway.
I called Western Union Customer Service Sunday evening and the representative and her supervisor told me that, since he accepted the money order, he was out of luck. There was nothing they would do to help him cash the money order. No manager was available but I was told he'd come to the same conclusion on Monday. Finally the supervisor told me to have a nice day and hung up on me.
I've used eMoneygram several times to transmit currency to places as remote as Africa without a bit of a problem. I will never use Western Union again and they haven't heard the end of me.
Comments:
Posted by Mario The Great on 2009-06-29:
You know...I'm not a fan of Western Union by any means, but this review is almost exactly like one posted every 6 months or so. Same state at least. Why not send money via PayPal? It's faster and cheaper.
Posted by KenPopcorn on 2009-06-29:
wow Mario, I wouldn't go near Paypal with a ten foot pole. They are a very sleazy subsidiary of the even sleazier eBay. Ultimately the easiest way to get the money to him would have been to deposit in his account back home, and let him withdraw it with his ATM card in TX. This assumes, of course, that he has an account with an ATM card.
Beyond that, doesn't Walmart advertise that they cash checks for $3??
Beyond that, doesn't Walmart advertise that they cash checks for $3??
Posted by John M on 2011-12-08:
DO NOT USE WESTERN UNION. They are a monopoly and don't care about customer service.
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