Tempe Toyota Complaint - Unprofessional Behavior and Unethical Sales Tactics.
TEMPE, ARIZONA -- Do not go to this dealer if you are an informed buyer. We were in the market for a new 4-Runner. The salesman was sweet as pie up to the point where they gave us their offer which was sticker plus they were ripping us on our trade-in even stooping to show us a Kelly Blue Book Internet Print Out for a vehicle that was in horrible shape hoping we wouldn't notice. When we told them the offer was not what we were willing to pay they asked us the typical "what could they do to get us to buy today" when we told them the salesman snapped in the middle of a busy showroom in front of customers and employees alike while we stood there dumbfounded. We were actually called "Stupid" and "Crazy" and were told we had just wasted his (the salesman's time, (translated: You weren't the suckers I thought I had guess I won't be eating steak tonight.) He then proceeded to tell us no dealer would accept our price and we should get real, (we've bought a dozen cars in 20 years and conducted business the same way without a problem. If a car dealer didn't accept our offer in the past we moved on to the next until we made the deal). We were told we better go outside and walk around the 4Runner and reconsider our ridiculous offer to which I replied "if you will just give us back our keys we can both get on with our day" He yells at that point "Oh I guess I'm the bad guy in all of this!" "You guys can obviously afford this so why are you trying to screw me?" After all this he storms into the managers bullpen and walks straight out the back door. Now you would think the manager would apologize wouldn't you? No, he told us we've bought cars before and we should know better, where did we get off making such an offer? Bottom Line: Tempe Toyota was THE WORST and THE STRANGEST experience in our lives! If you enjoy being embarrassed in public, belittled and strong armed into buying a vehicle go here otherwise STEER CLEAR!