Home Depot Complaint - Problem with Special Order
CRYPRESS, CALIFORNIA -- Buyer beware! If you want stock size windows or patio doors from Home Depot, they may order them directly from the manufacture instead of taking from stock on hand so that their employees won't have to deliver them. This reduces the breakage of the product since by Home Depots own admission, their employees seem to break more windows then the window manufacturers delivery personnel.Problem being once you agree to the windows coming directly from the manufacture, you have no return rights. Further, I am told that in California, they don't have to inform you of your rights, but may ask you to sign small print of which they don't have to offer you a copy of to review later.Home Depot will not take back any items order under what they call "special order". I have talked to their managers and got no where. This left me with the option of cancelling my credit charge (Visa)under dispute and taking my business elsewhere. I can't tell you how many tens of thousands of dollars I have spent there with building several homes, but it has stopped completely now and they could care less. There are plenty of other businesses to sellect from.
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