State Farm Insurance Complaint - Failed customer service
In June 2008 I went to my State Farm agent Debbie Beech in Catasauqua, PA to pay my car insurance for six months. Two months later I get a bill in the mail stating I owe $70 dollars for the month of August. naturally being confused I called my agent and asked what the deal was. She really didn't have a clue what to say or how to fix it. Although she did admit there was an error on their part. I stated my monthly policy payments where only $28.34 how do I owe anything at all let alone $70? She stated I will get a call back with the details of whats going on and how they will resolve the issue the next day. Next day came, no phone call, so I called them...now the cat and mouse game begins "she isn't in the office at the moment may I take a message" is the answer I got every time I called. So I had my sister call five minutes after I did, low and behold shes in the office. I call back right after my sister hangs up, again, "shes not in the office may I take a message". The only way I got the agent on the phone was by calling the State Farm field office and making a complaint. I called the State Farm field office which deals with billing issues to only find out they don't know whats going on either. An agent from the field office met with my agent to "investigate" the matter. I then find out I not only owe $70 for August but September, October and November which I already paid in full. Here we are almost a year later and I still don't have answers. Now I'm going through it all again this year. I paid for six months again this year. Same problem, new agent.
Enough is enough, after the horror stories I read about people going through hell when they make claims, reports of poor customer service (including my own experiences) I wouldn't recommend State Farm to anyone even my worst enemy if I had one. They are half the price of all the other companies I got quotes from. But price isn't everything.