Company Response on 6/30/2009:
We apologize for any poor service you may have received from Pay Tel Communications. In your complaint you refer to “collect calls from prison” and to a “5 minute time limit”. Pay Tel does not provide inmate phone service to prisons. We only serve county and city confinement facilities. We also do not have any facilities where calls are limited to 5 minutes.
However we do wish to attempt to resolve your complaint if possible. To investigate your concerns please e-mail us your phone number and the name of the facility where your inmate is housed. You can e-mail us at: firstname.lastname@example.org
If the facility is served by Pay Tel we will investigate your complaint and listen to any disconnected calls. If the calls were wrongfully disconnected or there was poor transmission we will issue you a credit for all calls.
Thank you for your patience.