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TXU Energy Complaint - NEW TXU SCAM when you try to switch: BEWARE!!! - 2009 electricity provider
2009 electricity provider - Complaint
DALLAS, TEXAS -- June 2, 2009, I contacted TXU as I was preparing to switch to a provider with a lower rate of 10.5. At that time TXU offered to lower my rate to 13.9 and waive the cancellation fee
provided I agreed to extend the length of my contract by two years. I agreed to those terms. They did not honor that agreement. They do NOT dispute the fact that they spoke with me on June 2 and that the representative offered me those terms. Shelly, in the Corporate office of Priority Escalations(?)(would not give me either a last name nor an extension)stated that the representative was not authorized to offer me those terms. Shelly did locate the recording of the transaction. BEWARE!!! TXU is using VERY deceptive techniques to LURE their customers into NOT switching then NOT honoring the terms offered simply by stating that the representative was not authorized. There are several neighbors who were made the very same offer the same week and these offers were not honored either!! In the meantime, I am forced to pay the higher rate for the previous month of June and until I am finally able to make the switch. I did switch today and wil NEVER go back to TXU. My first and LAST experience with them!
provided I agreed to extend the length of my contract by two years. I agreed to those terms. They did not honor that agreement. They do NOT dispute the fact that they spoke with me on June 2 and that the representative offered me those terms. Shelly, in the Corporate office of Priority Escalations(?)(would not give me either a last name nor an extension)stated that the representative was not authorized to offer me those terms. Shelly did locate the recording of the transaction. BEWARE!!! TXU is using VERY deceptive techniques to LURE their customers into NOT switching then NOT honoring the terms offered simply by stating that the representative was not authorized. There are several neighbors who were made the very same offer the same week and these offers were not honored either!! In the meantime, I am forced to pay the higher rate for the previous month of June and until I am finally able to make the switch. I did switch today and wil NEVER go back to TXU. My first and LAST experience with them!
Comments:
Posted by Soaring Consumer on 2009-06-30:
Contact your local Public Utilities Commission about this.
Posted by Robf on 2009-06-30:
Unless the agreement was in writing, there's not much the PUC or anyone else can do. Verbal agreements aren't worth much.
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