TotalProtect Home Warranty Complaint - TotalProtect SUCKS - TotalProtect Home Warranty

Review by TotalProtect SUCKS on 2009-06-30
FLORIDA -- I have been without air conditioning for 5 days now. It is over 100F in my house. The claim was called in on a Friday and we are still waiting (today is Tuesday) on TotalProtect to tell the service repair people where to purchase or if they are going to ship the compressor. I have spoken to them numerous times. They do not care, they are a call center that just types notes on your file when you call. You cannot speak to a supervisor, you can only speak with a "service rep" who does not have the authority to do anything. Lousy, lousy way to treat people. I think I would catagorize 100F as an emergency situation and expedite the process especially since I have a heart condition. First time I have ever used this service.
Comments:2 Replies - Latest reply on 2012-05-24
Posted by Anonymous on 2009-06-30:
Your complaint describes a major problem with most of not all of those home warranty companies. If it comes to a part for A/C or heating units the repair shop has to contact them to obtain the parts. And that's where the foot dragging begins.
Posted by Worthless Coverage on 2012-05-24:
Well - don't be surprised when TotalProtect finds a reason to deny coverage. I just wrote a $1000 check for a coil that wasn't covered. Should've known better when my bank sent me this policy - $1500 in premiums lost $1000 for repair! WORTHLESS COVERAGE!

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