TotalProtect Home Warranty Complaint - TotalProtect SUCKS - TotalProtect Home Warranty
FLORIDA -- I have been without air conditioning for 5 days now. It is over 100F in my house. The claim was called in on a Friday and we are still waiting (today is Tuesday) on TotalProtect to tell the service repair people where to purchase or if they are going to ship the compressor. I have spoken to them numerous times. They do not care, they are a call center that just types notes on your file when you call. You cannot speak to a supervisor, you can only speak with a "service rep" who does not have the authority to do anything. Lousy, lousy way to treat people. I think I would catagorize 100F as an emergency situation and expedite the process especially since I have a heart condition. First time I have ever used this service.