Honda Complaint - Transmission Failure on a 2001 Odyssey
ST PAUL, MINNESOTA -- The tranny is failing on my 3-year-old Honda Odyssey at 65,500 miles. It does not have a trailer hitch, and I have always babied the vehicle - so the problem is not driver related. Nonetheless, the transmission needs to be replaced and Honda will not do it under warranty because they say the vehicle is a "gray market" car. It was produced in Canada like all other 2001 Odyssey's and "imported" to the USA one-year-old with 18,000 miles. I bought it used, and it has been flawless until now. Honda says they won't cover the extended warranty because it was intended to be driven in Canada. I did not realize that Canadian roads were so different from those in Minnesota (Border State for you Floridians) Shame on me for being a good consumer and trying to get the best deal. I asked if that meant that they were implying that I did something illegal. They said "Oh no, but "brokers" bring these cars in from Canada because there is a shortage in the USA and the prices are less in Canada."
So let me get this straight, it is somehow my problem that Honda USA price fixing creates a gray market? Does the vehicle not say Honda all over it? They make a defective tranny and now they won't stand behind it. Honda had a sterling reputation until this transmission issue started to surface. Now they act like a typical American car company and shirk their responsibility. They should be ashamed of themselves. There is no excuse for poor product quality, and I understand this is the one component that comes from Japan! If they leave me high and dry with a $5,000 fix-it bill (dealer quote) it will be the LAST Honda product they will ever sell me or my family. Not smart considering it is their bad quality control and/or engineering that causes these parts to fail in the first place. I guess I need to dump this hunk of junk and go to Nissan or Toyota?
No wonder Toyota is fast approaching 15% world market share. Apparently the Exec's at Honda have forgotten what got them to where they are today. How the mighty will fall.