Vonage Complaint - Ask Vonage no questions, Vonage won't tell you lies
LONG BEACH, CA -- My phone service & DSL service provider was Verizon.
I was enticed by Vonage commercials on TV, so I decided to give it a go.
When I called Vonage, I spoke with a very polite & informative Indian Woman, I remarked on the late hour,& they said they were on the other side of the world, so it wasn't night time at all. They unformed me of their no risk free trial, free shipping, free equipment,& free installation,(I installed it, let's HOPE they don't charge me for "installation!?"
But, Vonage DID require my Credit Card,(For security reasons, who knows? (Maybe they thought I was a crook, who might try to skip town with their million dollar (free) modem? Whatever!
So I gave them my credit card #. How could I lose? I had a free month just to try it out!
Vonage promises Call anywhere, Call anytime, talk as long as you want, for 1 low price.
I said COOOOOL!
Parameters were I would need to have DSL, which I did.
Great, I can tell Verizon to take a hike! They said "No, no." Please wait until the equipment comes, then call us, we will go from there. That way your line is active w/ your orig. phone #.Then Vonage takes over the line. Sneaky, Sneaky!!
While waiting for the unit to be shipped, I researched further.
I couldn't get a DIVORCE from Verizon Phone service, if I was with in bed with Verizon,
& doing the DSL deed.
Vonage should TELL people that; "If your
Phone Co. & DSL provider are one in the same, Vonage might not work for them. Vonage knows who Verizon is!! Vonage hires customer reps, that are not directed to insure new customers are informed, so they'll remain customers.
Luckily, I never even opened the Vonage box, I called & found out how & where to return the package. I thought it was over only to find out that Vonage has made charges against my credit card for "cancellation fee, additional pro rated fees. Oh my, my! I was so tired of this joke of a company, they told me that I was being charged a cancellation fee due to closing the account. Well guess what? DUH!! I never even opened up the darn BOX! I never received one second of anything from them!!! They charged me a one time $35.00 fee for account activation, & an additional $40.00 for cancellation. What I never activated JACK!!! It took me numerous phone calls, (10 to be exact), for me to get this mess resolved. They were charging me because I didn't activate their service. I did get the charges reversed, finally. But only because I told them I would go to the BBB, & the Federal Trade Commission.