AT&T Wireless Complaint - Less Bars... More Cries
GREATER SPRINGFIELD, MASSACHUSETTS -- I got two AT&T "TILTS" on June 08, everything was fine until July, when I started getting complaints from friends, clients and wife for not returning calls. I realized that the calls never got to me, the messages never got to me either. I started realizing that the same was happening with my outbound calls and messages. I went to the AT&T store and they after showing up three times to complain, they finally changed the sims in my two "Tilts", the problem did not subside, in effect by November 2008 it was much worse.
I called AT&T and was promised that I would receive a call back to fix the problem... six moths later I am still waiting; then I called back, again and again (total more than 16 times) one time I was told that I had never complained about my service, therefore there was no reason to fix it; finally on June 09 I was able to get AT&T to agree to send two replacement phones, after threatening with cancelling right there and then, the phones were sent to try to see if that fixed the problem, but... if my old phones that have been loosing calls and messages since July last year (worst since November 2008) had a scratch, I would have to pay AT&T $900 dollars, yes, $450 per phone.
I called the "resolution department" twice, the second time I called, I got MIKE, whom very nicely tells me that he had a solution: I need to spend $598 for two new phones and sign a brand new two year contract!!!!!!
I did not like the idea to be a prisoner of AT&T WIRELESS for two more years and mike said that he would call the very next day to tell me what other options I had; did you guess? yes, I am still waiting, two weeks later.
Since then I had to send the replacement phones back to avoid the $900 charge, you know, as the first resolution specialist I talked to, told me: "The $450 per phone fee is there because of customer's FRAUD"
I called AT&T to drop my tethering ($720 year) drop my 1400 minute plan to the 700 min plan and will file a suit in small claims court.
Do you feel lucky?