Dish Network Complaint - Unbelievably Horrible Customer Service; Fraudulent
Do not waste one second of your valuable time subscribing to Dish Network programming. I recently canceled after the most aggravating and most humiliating experience I've ever had following a simple billing error I called to correct. What I got in return was stonewalling and an accusation that I was lying and that regardless of my complaint there was nothing I could do about it. I then demanded to speak to a supervisor and she agreed that what I was told was wrong and unprofessional. Unfortunate for Dish, I canceled the service and switched to DirecTV. What Dish did was to automatically upgrade my programming package without my knowledge and charge me a $10 premium over the course of seven months before I caught the error. Or rather, in this case, the fraudulent business practice. They immediately agreed to reimburse me the overcharges and said it was my responsibility to indicate that I didn't want the upgrade--an upgrade they took it upon themselves to do without any contact with me to see if I was even interested. Then the problem continued when for three consecutive months they continued to overcharge me with the old premium, requiring me to call them each time to once more explain their problem. Finally, on the third call in the third month of wrong billing I had a customer representative who was smug and belligerant, telling me that according to his records my billing was correct and despite what I claimed they could do nothing about it. The service representative even went as far as to suggest I was scamming Dish Network by cancelling a programming package I had been receving for seven months, nevermind the fact that I just did not catch their clever and criminal billing practice and only attempted to correct their error. To make a long story short, these people are horrible if not impossible to deal with. DO NOT EVER USE DISH. Call Direct and you will avoid a long road of aggravating shoddy customer service and manipulative billing practices by Dish Network.