Comwave Complaint - Comwave Deception
I am posting below my chat log with Comwave customer service. I just want to share the way they are deceiving the customers:
Welcome to Comwave Online Chat. An operator will be with you in just a moment.
You are now chatting with 'Minxy'. Hi there...how may I help you?
Russel: Is there any contract necessary?
Minxy: Sorry for the delay. I'll be with you in just a moment.
Minxy: No there are no contracts to sign
Minxy: You can cancel your service any time
Russel: great, so Call Select offered me 3.9c for calling Bangladesh-Dhaka Landphone and Mobile. But I see that comwave is higher, can you give me a better rate?
Minxy: One moment
Minxy: No, sir we do not match call select because of their substandard quality
Russel: but that is your guarantee isn't it? I see no clause for not matching "substandard" quality. BTW, have no idea about quality of comwave VS Call-select, In what way do you think comwave is better?
Minxy: We only match like-services.
Minxy: Comwave provides the best quality for calling South Asia
Minxy: for example, we are partners with the largest telecommunications companies in India, as well as major carriers everywhere else
Russel: but Call-Select IS a LIKE service in everyway. you are only commenting on quality. I am sure if I call Call-Select they will claim the same against you, so it's all hearsay.
Minxy: We cannot match a service that does not invest in quality as much as Comwave does
Minxy: it doesn't make sense it terms of business
Minxy: Quality does make it not a like-service if it is not as good
Russel: in that case, according to your claim, you are the best, so you are saying there is no like-service? So in general you will not match price (as advertised) but instead just claim that you are better than everyone else?
Minxy: There are companies we do match
Minxy: Many of them
Russel: Yes, of course the one that are higher in rates, the ones that are lower are magically (or conveniently) "substandard"?
Minxy: No, sir. Companies with good services have rates that vary. Some of ours are higher and some of theirs are lower, and vice versa, depending on the country
Minxy: Companies with substandard quality have all low rates
Minxy: It just a matter of being willing to compromise a good quality call for a few cents
Minxy: Some people would rather communicate clearly
Russel: But that is completely different from what you advertise. You are claiming to match the Lowest rate. So all of that is just a deception isn't it?
Minxy: I will be right with you.
Minxy: In our terms and conditions you will find this information
Russel: That is just shrewd and dishonest. You should be ashamed. A company that can't even live up to words they put in their advertisement, why would a customer believe anything you say. As a prospective customer I donot find you trustworthy at all.