SuperShuttle Complaint - Pay Extra for a Cab . . . Definitely NOT worth it
NEW YORK, NEW YORK -- After paying $60 to get from JFK to my hotel, I reserved a shuttle for my fiancee who was meeting me. I could not believe I cannot believe the lack of punctuality for their service. I put in the reservation that her flight arrived at 1500. The vehicle did not show up until 1615. After leaving the terminal at JFK, the driver turned around, went BACK to the terminal and picked up additional passengers. I cannot believe how unprofessional this is. I would certainly expect that a passenger should be in the van and enroute within forty-five minutes of arrival AT THE LATEST. In this case it was ultimately more than TWICE THAT.
I am extremely disappointed and ASSURE you that I will NEVER use their service again. Never before would I have thought that a $60 cab ride was more than worth it.