Sprint Nextel Complaint - It just keeps getting worse...
WASHINGTON -- I used to have Sprint Cellular, but my customer experience was painfully bad. After trying for months to rid my life of their incredibly bad service, I finally switched over to Nextel. Two weeks later, Sprint bought Nextel, and now I'm in the same boat. I had the same phone for years, and it finally started to wear down. Reluctantly, I accepted Sprint's offer to 'upgrade' my phone, and now I have a Motorola i670. This is the biggest piece of junk I have ever owned. When people call me, 75% of the time, the cannot 'connect to the subscriber'. When I get a text message, instead of being able to click OK and read the message, my phone says 'downloading'. My phone then goes to sleep, and when I wake it up, maybe half of the time it has successfully downloaded the message. I reply, and then wait for another minute, sometimes TWO MINUTES, and then it says 'sent!'. But, it QUOTES the original message, making my texts pages and pages long! My battery lasts for about 3 hours, but it beeps a 'low battery' warning for about two of those hours. The categories on my menus don't make sense, and when I am talking on the phone, it sounds like I am calling on a soup can from Nepal. This is absolutely the worst phone I have ever seen, heard of, or owned. If my service was good, I could forgive the crappy phone, but NO, my service is the worst out of anybody I know. Now I'm stuck in one of those 2-year contracts, and I am no better off than if I didn't have a phone. You can bet money that as soon as my contract expires, I am cancelling my service with Sprint/Nextel, and moving to a company that gives a darn about their customers. Hours waiting on hold with customer care has not helped me one iota in dealing with this. I'll actually be surprised if this review ever gets to anyone.
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