Round Rock Hyundai Complaint - Stay Away
ROUND ROCK, TEXAS -- Beware of Round Rock Hyundai!!!!! There was interior damage done to my vehicle while it was there for mechanical repairs. When we requested that they fix the damage, the Service Manager and General Manager were rude and disrespectful. They stated, "Since the economy has gotten bad we've had a lot more people trying to get us to fix damage that we didn't do." Could it be that if you've had an increase in claims, it isn't the economy but your tech(s)? I have had my vehicle there at least 4 times to try and have the AC fixed which is still not fixed. Approximately 3 months ago they evacuated and recharged the system when I took it back in because the air was not cold, notes stated that they evacuated and recharged the AC because it was significantly low on Freon. When the Service Manger, was questioned about the fact that it probably has a leak he stated they couldn't find it but if it goes out of warranty, he will call in a favor and get it taken care of. When we asked for it in writing he told us that he wouldn't give it in writing and that they in fact would no longer do any work on our vehicle. Wait, 30 seconds ago you were going to call in a favor and get it taken care of... Note that this is the only dealer within 45 min of Round Rock that is authorized to provide warranty work. We purchased a Hyundai because of the high rating the Tucson received from Consumer Reports both mechanically as well as service and warranty ratings. This has been the worst experience; we will NEVER purchase a Hyundai again and will warn all we know to stay away especially, if they have to deal with the Round Rock Hyundai service center.