LINGO Complaint - Lingo will not process my refund...gives me the run-around.
MCLEAN, VIRGINIA -- I placed an order for service on 4/14/09 for Lingo Hello World calling plan. I was never emailed confirming service.
I called 866-546-4603 at 11:13 PM est on 4/15/09 asking about my order. I was told that within 24-48 hours I would receive a call verifying my order or I could call 866-800-0095 and leave a message on their answering machine confirming my order so they could go ahead and process. I called 866-800-0095 on 4/15/09 at 11:15 PM and again on 4/16/09 at 01:13 PM and left my message both times confirming my order. I received a call on 4/16/09 at 4:34 PM est from an UNKNOWN number while at work so they left a message. I checked my message on 4/16/09 at 05:24 PM est and found out that Lingo had called trying to confirm my order. This was after calling them myself and leaving a message on their answering machine confirming my order. I called 866-800-0095 again on 4/16/09 at 06:38 PM est once again to leave another message confirming my order.
After not hearing anything back on 4/17/09 I called 866-546-4603 at 6:31 PM est on 4/18/09 to speak with an agent to just cancel my order. They informed me that my order had not been confirmed and that I needed to once again call 866-800-0095 and leave a message to cancel my order. I did this on 4/18/09 at 06:57 PM est. Surprise surprise, I received an email 4/19/09 at 8:48 am EST confirming my order! I was already mad that they could not have a live customer service agent call me back confirming my order after leaving 4-5 messages on their answering machine myself confirming the order but they went ahead and confirmed my order about 12 hours after calling to cancel service. Well I called 888-546-4699 on 4/19/09 at 4:00 PM est to ask about my cancellation. They told me that they could not help me until I received the equipment and to just refuse delivery if I didn't want the service.
I received my UPS Tracking #: 1Z6E571V0315643002 4/20/09. The package arrived 4/21/2009 6:17 PM est and I refused delivery. The package then arrived in HARRISBURG, PA on 4/23/2009 at 11:42 AM est and was Signed By: PICKEL at Location: DOCK. I called 888-546-4699 on 4/21/09 at 3:20 PM est. asking about the process as was told that after they receive the adapter that it would take 7-10 days for my refund. Here we are on 5/15/09 nearing 25 days after they received the refused adapter and still no refund.
I called 888-546-4699 on 5/15/09 at 10:31 AM est about the refund. The lady I spoke with asked for my tracking number. After 3 minutes on hold she proceeds to explain that this was the tracking number that they shipped the adapter to me and wanted the tracking number for my shipment back. I explained that I just refused delivery. After another 4 minutes on hold she explains that they have located my shipment and to expect a refund with 10 days on the original credit card. What an incompetent company.
My refund should have been processed over a month ago. My credit card was also prepaid and has been closed so I expect further problems from this company so expect an update in another week or so. I am due $29.95 for the activation refund however I should be receiving the whole amount minus shipping because the adapter was not even touched by me as I refused delivery. With this companies confused employees and cheap way of confirming orders or lack thereof I would highly advise anyone to stay far far away from this cheaply operated company.
I have cell phone documentation to back up all phone calls.
UPDATE: I have been calling since the beginning of June to inquire about my refund. My credit card was closed so I requested a check. I called a week later to inquire about it and then the representative wanted a new card number to process my refund to that credit card.
I called another week later and now have been promised a check ONCE again.
I am still waiting as of today for my check refund that I asked for on APRIL 21.