Geico Corporation Complaint - Extremely Disappointed and Upset
It seems that Geico is more interested in saving their moneyand themselves than doing what is right for the customer. I reset up my policy and apparently thinking I was setting up a one time pmt, it was direct pay that was set up - pmts taken out automatically monthly, Then I called less that a month later to set up 2 pmts (because I was not aware it was direct pay I set up instead of a one time pmt which is what I wanted) and then cancel any future pmts after that, that I would mail the next pmt out, the gentleman I spoke with said that would be okay, he would take care of it. Well they put through another pmt anyway resulting in an overDraft fee- the pmt was returned to Geico, I called them again and explained this wasn't supposed to happen and again was told this would cancel and they would take care of it- but the pmt was put through again & resulting in another overDraft chg from my bank, both totaling $70. supervisors refused to reimburse the overDraft chg even though this matter should not have happened in the first place. They finally agreed to refund the money for the pmt they took out, however would not break policy or procedure and credit my acct, even though they took it out electronically. I have worked at places where you work with the customer to keep them as a customer even if it means occasionally going against the procedures. They said they would mail the check out, would take about 2 wks. unacceptable, considering rent was due and my account was now down quite a bit. Over much discussion, they said they could overnight the refund, oh but I would have to pay the $12.95 chg. Unbelievable. The worst customer service ever. To top this all off, I went online to look at my acct, which I hadn't done for months because I forgot the password. Anyway thru all this they kept on saying they mailed out information that I was signed up for Direct Pay (automatic pmts taken from my checking acct) and that I had that time to discontinue it. Well I never got anything because they put the wrong adDress on my acct. So even if I set up the direct pay by accident, I had no paperwork informing me of this and informing me of the fact that I could discontinue it and they said, sorry thats too bad, they have procedure to follow and they couldn't help that, I was signed up and sorry nothing we can do about it. Nothing - really, they finally decided that I should not have to pay the $12.95 to get my money back that they shouldn't have taken in the first place - insane huh that I have to pay to get my own money back that they took out because of their mess ups and miscommunication. Amazing that if their customer service reps mess up and tell you they are taking care of your account and do not - then the customer is penalized, not the customer service representative Where I come from if you mess up a customer account, where ever you may work, you do your best to resolve the account that someone else messed up, but Geico only cares about Geico. I will report this to Better Business Bureau and fight to get the $70 back. I am a single young woman who has a child due in October and needs every cent, so you can imaging how upsetting this is. They didn't even care that I will be looking elsewhere for insurance. I WILL BE LOOKING ELSEWHERE AND LETTING EVERYONE KNOW NOT TO DO BUSINESS WITH GEICO. And this is not the first time I had problems with them. They also doubled my monthly payment when my insurance lapsed and said, that is how they do it. WOW, crappy service and rude customer service reprensentatives. They will only do what benefits themselves.