Best Buy Complaint - Best Buy Delivery Service Is Terrible
REYNOLDSBURG, OHIO -- On Sunday, 6/28/09, I purchased an Electrolux Dryer for $1,599. The lady at the store was very nice and the check out process was very smooth. At the end, she told me that someone will call a day before the scheduled delivery date. Guess what? Nobody called until I called the no. on the sales receipt on the day of scheduled delivery. (This was not the first time the people at the delivery center failed to call. When I purchased a fridge about a year ago, they did not give me a call as I was told at the time of purchase. Instead, they called just 15 minutes before the fridge arrived.)
Anyway when I talked to a guy at the delivery center at around 11:40, he told me that Dryer would be delivered between 11:00 and 1:00. I waited and waited but nothing happened until the delivery guy called me around 1:45 and let me know that they would be at my house in 40 minutes or so.
The delivery guy arrived about 1 hour after he called. No word of apology was heard but he mentioned about a severe traffic accident and somebody got hurt. He had been rude all the time he was there and I could hear him talking about me saying aloud "she is still complaining even though I told her someone was seriously hurt at a traffic accident."
Come on! This guy was totally missing the point. I would not have been mad if he would have been sincere and called before the estimated time of delivery of 1:00 instead of 50 after. Those delivery people should realize that many people have jobs. I originally took half-day off (4hrs) but because of this whole crap, I wasted another 4 hrs of my PTO.
BestBuy is OK for small items which you can take home but not for large items such as appliances.
I've purchased large appliances from them just becasue I wanted to collect raward points but compared with how much my wasted PTO would cost, it is not even worth it. I will go back to the store to use accumulated points, but after that I will never go back.