Enterprise Rental Car Complaint - Beware of false claims
TOMBALL, TEXAS -- I recently totaled my vehicle and rented a car through Enterprise. I had taken out their insurance at first but not knowing how long I would have the car and at $15.00 a day, the bill was addding up. I Dropped the extra coverage after 2 days. I found a new car and I was told I could leave my rental car at the car dealership and someone would pick it up from there. DON'T EVER DO THIS!!!!!!! I received a letter from Enterprise's Damage Recovery Dept. a week later saying that there was damage to the car in the amount of $546.00 and they wanted me to pay it. I had never been informed that there was damage to the car. When they closed out my ticket, nothing was said about damage and I talked to them a couple of times. I was livid. I know I did not damage the car and I left the car in the same condition I rented it in. The real kicker is that they are claiming that the car had front end damage. I parked the rental car up against a curb with the front of the car facing a grassy area. There is no way it could have received front end damage. I feel like the Driver from Enterprise either damaged the car on the way back to the lot or he parked it where it got hit. I am a very honest person and if I had done the damage, I would be more than happy to pay. I feel like Enterprise has me trapped because it does say on the paperwork that I am responsible for any damage until the car gets back to the rental office. That is so unfair. I have been reading forums and there are hunDreds of claims regarding the same thing. Why wasn't I notified of the damage? I would like to hear from anyone else who this has happened to. Maybe we can get something done about this fraudulent practice. Now my credit is going to be ruined unless I pay these people the money.