ROUND ROCK, TEXAS -- My Dell computer (which had MS Office pre installed)crashed during the warranty period. I was given a new hard Drive with Windows XP but office was not on the new hard Drive. I called
Tech Support and was told that I should have disks.....I was not given disks....they would not, could not help me......they wouldn't give nme the address for the corporation and I was passed from customer service person to cs person each one asking for the same info. I gave up after 10 people.
I have purchased 4 different computers from Dell..never had a problem...but I can not ever go back to Dell again.