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Ford Motor Complaint - Water Problem 2009 Ford Escape Hybrid
Complaint
DEARBORN, MICHIGAN -- We purchased a new 2009 Ford Escape Hybrid. Whenever it rains, water comes in on the inside of the front doors. Both dealer and Ford Company maintains that the vehicle is operating within Ford specifications. Many emails have been sent back and forth to Ford and in addition to many answers they suggest that we go to another dealer for another assessment. That would of course not only be an additional cost for us, but absolutely absurd going to another dealer who would have every right to tell us that we should have purchased the car from them. Again, quite absurd for Ford to suggest this especially after telling us that our dealer has factory trained technicians, comprehensive service information and specialized equipment to resolved our concerns. We have been in touch several times with the dealer where the car was purchased and the last step they took was to call Ford Motor Company for our problem and along with all the prior answers received, Ford related that if they received more complaints regarding this water problem, they would look into the problem, but at this time, they feel we should accept this water coming inside the door because as they claim "its within Ford's specifications". The dealer was also advised by Ford that they would be allowed and attempt to repair with additional seals to stop the water, however we would have to sign a waiver that would void any further warranty for such repair work if it did not solve the problem. We could not accept this restriction. On June 1, 2009 we wrote a letter to Mr. Alan Mulally, President and CEO with a copy to William Clay Ford Jr, Executive Chairman, both of Ford Motor Company, by return receipt requested.
We did not receive a courtesy telephone or written answer from either one. We then tried to contact both of them with a telephone call and we were told that these executives were just too busy to talk to us. Thank you for your time.
We did not receive a courtesy telephone or written answer from either one. We then tried to contact both of them with a telephone call and we were told that these executives were just too busy to talk to us. Thank you for your time.
Comments:
Posted by Face to Face on 2009-07-01:
gotta love them Fords....NOT!
Posted by DebtorBasher on 2009-07-01:
I love my Ford!
Posted by Face to Face on 2009-07-01:
well someone has to I guess.My brother in law is on his third in eight years...so very relible those Fords are.....
Posted by madconsumer on 2009-07-01:
i am on my 5th new ford product, never any issues. a little water leak is not casue for a recall. since it is a new hybrid, there are a few issues to work out.
Posted by Soaring Consumer on 2009-07-01:
There should be no reason that water should be leaking through the doors. New design is no excuse.
Voted helpful.
Voted helpful.
Posted by BokiBean on 2009-07-01:
I love my Ford too, but I would hate it if water was leaking in every time it rains...no excuse for this.
Posted by catching up on 2009-07-04:
polka
Did ford actually see the water leaking into the car .
If yes they should have replaced all the door seals and water tested them to make sure the problem went away.
You have a three year bumper to bumper warranty, that covers all parts and labor 100% .
I worked at a ford dealership and have never heard of them giving the customer a hard time about leaky seals and also the ones that whistle at high speeds. Also , other Ford dealerships have to honor that warranty. Something is fishy here.
Did ford actually see the water leaking into the car .
If yes they should have replaced all the door seals and water tested them to make sure the problem went away.
You have a three year bumper to bumper warranty, that covers all parts and labor 100% .
I worked at a ford dealership and have never heard of them giving the customer a hard time about leaky seals and also the ones that whistle at high speeds. Also , other Ford dealerships have to honor that warranty. Something is fishy here.
Posted by forcomplaintsonly on 2009-09-23:
I purchased a 2009 Ford Escape Hybrid and I love it. I have not have any problems, whatsoever. Matter-of-fact, the MPG is even better than the window sticker showed, even on the interstate. No water leakage. After the lemon I had before(Pontiac Torrent - owned it 1.5 years, in the shop numerous times and GM and delear did not care), if all I had was a leak, I would still be happy. Just a suggest, but if it leaks everytime it rains, check to make sure door is tight when shut, also take a rag and wipe all of the seals, sometimes there can be something on them that you do not see and this will take care of it.
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