Ford Motor Complaint - Water Problem 2009 Ford Escape Hybrid
DEARBORN, MICHIGAN -- We purchased a new 2009 Ford Escape Hybrid. Whenever it rains, water comes in on the inside of the front doors. Both dealer and Ford Company maintains that the vehicle is operating within Ford specifications. Many emails have been sent back and forth to Ford and in addition to many answers they suggest that we go to another dealer for another assessment. That would of course not only be an additional cost for us, but absolutely absurd going to another dealer who would have every right to tell us that we should have purchased the car from them. Again, quite absurd for Ford to suggest this especially after telling us that our dealer has factory trained technicians, comprehensive service information and specialized equipment to resolved our concerns. We have been in touch several times with the dealer where the car was purchased and the last step they took was to call Ford Motor Company for our problem and along with all the prior answers received, Ford related that if they received more complaints regarding this water problem, they would look into the problem, but at this time, they feel we should accept this water coming inside the door because as they claim "its within Ford's specifications". The dealer was also advised by Ford that they would be allowed and attempt to repair with additional seals to stop the water, however we would have to sign a waiver that would void any further warranty for such repair work if it did not solve the problem. We could not accept this restriction. On June 1, 2009 we wrote a letter to Mr. Alan Mulally, President and CEO with a copy to William Clay Ford Jr, Executive Chairman, both of Ford Motor Company, by return receipt requested.
We did not receive a courtesy telephone or written answer from either one. We then tried to contact both of them with a telephone call and we were told that these executives were just too busy to talk to us. Thank you for your time.