Prevx Informative - Very Positive Experience with Prevx
I recently discovered a Trojan malware/virus on my home laptop that used a file named "el32.dll".
Typically I remove them myself by using my anti-virus software or search the web for a solution.
In this case, I was stuck. I kept removing it, and it kept coming back. One product I found online claimed they could fix it, but their product was like $20 for a annual subscription. I was quite skeptical to pay for a product that was claiming to fix exactly my problem. I ended up reading a very positive review from PC World regarding this Prevx software, so I pulled the trigger.
It scanned my machine, found the problem... and offered to fix it. But it didn't work! The malware came back after I rebooted. I tried cleaning it in safemode, still no luck.
After hacking around for a few hours, I was about to give up and request a refund from Prevx. I left them a message complaining that their product advertised it would fix this, and it didn't work. They replied and requested I send them the log file from the scan. I uploaded it to their support site. The next day I check my support ticket, they wanted to connect to my PC and troubleshoot. Cool I thought, that is great service. They were based in London, so we coordinated a time the next day.
The next day I sent them an updated message letting them know I was ready, and within minutes they sent me a link to load the remote-connection program to help them troubleshoot. I installed it easily, and they support guy (Dave) was talking with me in a chat window instantly. I gave him permission to take a look at my laptop remotely, and he went to work.
He spent almost an hour fighting this malware, while I watched the entire time... learning lots in the process. In the end he got my computer cleaned and in the process, earned a customer for life. I was very impressed with how much effort they put into helping a single customer who only paid $20 for a one-year subscription. I was very grateful, and I plan on recommending them to my friends and family whenever I can.