Discover Card Complaint - No justice from Discover Card
UPDATE: I filed a complaint with the Better Business Bureau and Discover responded to them by agreeing to remove the black mark from my credit reports. They sent me a letter of appology and have restored my faith. ORIGINAL COMPLAINT: On Nov 27, 2008 I wrote check #162 for $500.00 and mailed it along with my statement stub to Discover Card using the envelope they provide. On Jan 3, 2009 I learned that they check was not cashed and I called Discover and made a $1000.00 payment by phone to make the account current. On or about March 6, 2009, I learned that Discover had recently cashed the missing $500 check, which I suspect they had all along. Recently, I obtained my credit reports to find the Discover reported my being late with my payment. I was never late with my payment. They were late in recording the payment and blamed it on me. On July 1, 2009 I called and they refused to take any corrective action - despite the fact that I have been a card member since 1989 and have rarely if ever been late before. They were however completely happy to close my account. So much for loyalty. I recommend everyone stay as far away from Discover as possible.