LINGO Complaint - Double Billing My Account
HYATTSVILLE, MARYLAND -- I have had Lingo phone service for a number of years now, having been introduced by a close friend of mine. I think I was one of the early birds when they first started out with residential VOIP. Initially customer service was a little sluggish but then they kind of picked up a bit with consistent feedback surveys and got better.
Then recently, I decided to change my service from residential to business mainly because of access to free fax service that was included. Thats when my nightmare began.
I started noticing two charges on my checking account; one for the business phone account and another one I could not associate with anything, but was being credited to Lingo.
I called Lingo on several occasions to remedy the anomaly, after long waits on line I would be told their system is down or they would call me back, I asked to talk to a supervisor or for a supervisor to call me back, but that never happened. I went online to send a support e-mail query, I still got no remedy. The final straw was when they replied to one of my e-mails and said they where going to get back to me in two days time and that never happened. In frustration I called my bank up to put a stop payment on the ambiguous account. A month later one of Lingo's customer service reps called me very irate telling me I owed them for some amount and that I should call their customer service and would not even let me say a word before hanging-up on me. In my thirty years of buying phone service I have never experinced that kind of rudeness from a provider.
I am looking to go with a new provider soon Lingo will have to learn some business lessons about customer service and that the customer is always right.