Fairpoint Communications Complaint - Terrible Service Hum and Static on line
PORTSMOUTH, NEW HAMPSHIRE -- Fairpoint is the worst landline provider that NH has ever had! Shortly after they took over Verizon's landlines several months ago the service has gone downhill.
I had a intermittent problem with Humming and static on their lines. Internet is useless. Techs have been out and determined that it was on their end. Problem would get fixed only to reoccur a week later.
This has gone on since February.
the last tech visit on 6/30/09 told me that there were facility problems that they inhereted from Verizon and couldn't give a time frame when this would be resolved.
So on 7/1/09 one day before my billing cycle ends I call to cancel.
They want to charge me a $200 disconnect fee. That is retarded!!
I can't use my phone because is so noisy they want to Drag their feet on this issue.
After arguing with not 1 but 2 supervisors I got the line shut off without penalty.
No wonder why they lost over 200,000 customers in NH/vt & ME over the last several months.
And to top it off Fairpoint may be filing for bankruptcy.
So from now on I will be using my cell phone only for calls and hello COMCAST FOR INTERNET.
Now before any of you comment there is nothing wrong with the inside wiring or the modem. There is a fibre problem and a facility problem that was inherited by Fairpoint.
Additionally a few of my friends recently told Fairpoint to STICK IT! Also one of them was a big business account!
Good Bye Fairpoint communications