National Floors Direct Complaint - National Floors Direct Total SCAM!!!!!!!
MASSACHUSETTS -- After seeing the numerous commercials on National Floors direct I thought why not get an estimate. We wanted new flooring for our lower level for a long time. First off the man came to my house and was very nice and sold us on laminate and berber carpet. We told him we had a puppy and child and were looking for the most durable carpet and one that would not show things. He told us to go with the berber, that it was very durable and would hide any stains should they occur. Well he was right about that. However he FAILED to inform us that berber is not a good fit with dogs. From the time I signed the contract to today I have been treated horribly. Once they got their money they changed completely!!!! My carpet has been in for 5 mos, and it is fraying all over the edges up against the wall where no one even walks. I was vacuming and a loop got caught and it all frayed. I called national floors to be connected to 5 different people all of whom had no idea what to do, and stated they were not responsible. I demanded someone come out that I would pay for it b/c I did not want the entire rug to become a ball of yarn, well They have sent people out who cannot even speak English and they just talk to themselves and say we will call you tommorrow. Which they never do. Finally after 4 sets of people coming out to my house and doing nothing I asked to speak to a manager. Who was just as un helpful as any of the others. As of now my carpet is still a mess and they have done NOTHING to help me!!!!! they are a fraud!!!!!!!!! They lie and say they have the best prices thats a LIE!!!! I paid over 2000 for my flooring and my lower level is small, I have a split level with a 2 car garage so its only half the house. My neighbor went with a private company and had the same thing done for half the cost and amazing customer service and got a better carpet!!!! I will NEVER use them again, and I would not recommend anyone to use this company, they are AWFUL!!!!!!!! Worst experience I have ever had!