Princess Cruises Complaint - Princess does not refund money for a VERY LONG TIME!
On our return home from 107 day World cruise, Princess made a mistake by canceling our return flight tickets from Rome to Newark, purchased as a package deal through Princess. At the airport check-in 2 hours prior to our flight departure we were told by the airline clerk that our tickets were refunded (no idea to whom!) almost 2 months ago (while we were cruising). Yet, before leaving our ship we double checked with the front office and were assured that our transfers and flights are confirmed.
Princess representative at the airport contacted the company, admitted to us Princess’ mistake and assisted in purchasing tickets on next available flight home. Luckily for us, two seats were available. We were left with no choice, but to pay close to $2,000.00 for two coach tickets with our credit card and were assured by Princess’ representative that Princess will reimburse us a. s.a. p.
It has been 2 months. Without going into all the details about what we had to mail, to fax, how many times we had to call, how many times we heard “we apologize for the inconvenience”, etc., we still did not get our refund.
Another issue: While on the ship, we booked tours at the very beginning of 107 days and were charged and billed right away. Later we found out that this was not the case with other passengers. They were charged for tour(s) on each cruise segment. When we were canceling most of the tours, there was no credit on our shipboard account until the very end of the cruise. It took Princess another month to credit our credit card. When we asked why the charge goes to credit card right away and credit ONLY AT THE END OF THE CRUISE, we were told that this is Princess’ policy. What a policy! We canceled close to $3,000.00 worth of tours. Princess was using our money for 3 months + one month, now they are using again our money for another 2 months.
Next time we will think twice before booking a cruise with Princess.