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Autopartsgiant.com Complaint - Worst customer service I have EVER encountered - Auto Parts
Auto Parts - Complaint
Terrible customer service. Wouldn't return calls or emails or cancel an order soon after it was placed and before it was sent, wouldn't refund express charges when parts failed to arrive. Literally hours spent on the phone on hold and in conversation (mainly hold) with them to resolve. STAY AWAY FROM AUTOPARTSGIANT. COM. They don't know how to treat a customer!!!!!
Here is more detail and a bit of therapy for me.
I ordered parts on Friday, June 19, late in the business day, that I needed rushed. On the 21st I opened the email I had requested with the specifics of the order and realized that there was an express charge that I missed (phone conversation - my mistake, theirs, who knows). At this point I wanted to cancel the order because the express fees were huge. I called first thing Monday morning, figuring I couldn't have processed yet and was told it was too late. I asked for a supervisor and got his voicemail - left a message and followed up with an email. The order was delivered by them to UPS 10 hours later. They couldn't cancel??? Then the following day (the 23rd) they placed an order with the manufacturer of the gasket set that was the only thing I actually needed ASAP. I had been told I would get the parts on Wednesday, the 24th. I got all of the parts for the END of the repair on that day. They are useless without the gasket set. It turns out the manufacturer messed up the adDress and I won't receive the part until probably tomorrow (July 3rd) and my mechanic can't finish the repair for my road trip next week. They can't seem to understand at Autopartsgiant.com that regardless of the fact that I got PART of the order, that part could get here next week and do me as much good as it's done sitting on my counter. My mechanic can't start the job without the gasket set! They won't budge off removing the $45 Express Lane Service Fee since I got part of the order. This isn't a product they bought, it is just a "service" they provided, although it didn't achieve what I needed. I have literally spent hours on the phone with them and the manufacturer of the gaskets to work this out and figure out where my parts were, and they aren't willing to concede on the cost of their special "service". Don't they understand that losing a repeat customer and having a dispute by the credit card company isn't worth their lousy extra charge?
Here is more detail and a bit of therapy for me.
I ordered parts on Friday, June 19, late in the business day, that I needed rushed. On the 21st I opened the email I had requested with the specifics of the order and realized that there was an express charge that I missed (phone conversation - my mistake, theirs, who knows). At this point I wanted to cancel the order because the express fees were huge. I called first thing Monday morning, figuring I couldn't have processed yet and was told it was too late. I asked for a supervisor and got his voicemail - left a message and followed up with an email. The order was delivered by them to UPS 10 hours later. They couldn't cancel??? Then the following day (the 23rd) they placed an order with the manufacturer of the gasket set that was the only thing I actually needed ASAP. I had been told I would get the parts on Wednesday, the 24th. I got all of the parts for the END of the repair on that day. They are useless without the gasket set. It turns out the manufacturer messed up the adDress and I won't receive the part until probably tomorrow (July 3rd) and my mechanic can't finish the repair for my road trip next week. They can't seem to understand at Autopartsgiant.com that regardless of the fact that I got PART of the order, that part could get here next week and do me as much good as it's done sitting on my counter. My mechanic can't start the job without the gasket set! They won't budge off removing the $45 Express Lane Service Fee since I got part of the order. This isn't a product they bought, it is just a "service" they provided, although it didn't achieve what I needed. I have literally spent hours on the phone with them and the manufacturer of the gaskets to work this out and figure out where my parts were, and they aren't willing to concede on the cost of their special "service". Don't they understand that losing a repeat customer and having a dispute by the credit card company isn't worth their lousy extra charge?
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