Global Tel Link Complaint - I don't understand how they are still doing buisness
I don't think it is fair that Global Tel has so much power. They are the only service you can go through to receive calls from inmates. I spend a lot of money on my phone to keep in contact with my husband. I never let my phone get blocked. When there is a problem they expect you to wait any where from two to five buisness days for the problem to be resolved. In the meantime you with out any contact from the inmate. I made my payment before the phone was blocked and they have my money and they see that they have my money but my phone is still blocked.
They told me I have to wait till there systems updated and it could take 24 hours. But when you don't pay they do not hesitate to block the phone you can't call an tell them to give you 2 to 5 buisness days for them to receive their money. now my husband is very upset and going off because we can not talk. I think something should be done about this money making company. I have charges on my bill that shouldn't be there and there customer service department does not care. Thats all because they don't have any compention.